prudential-logo

WE'RE GLAD YOU'RE HERE

Prudential has partnered with WebTPA to administer your medical program and help you navigate the healthcare system.

PRU-hero-banner

 

mobile-hero-prudential

Graphic with You at the center. Programs included in your medical programs are as follows: CVSHealth, OptumRx, Care management programs, telemedicine, and focused health programs

 

How We Help You:

We provide a dedicated team to assist you with questions about your benefits, providers, and claims.

  • Process medical claims.
  • Find an in-network doctor or facility. Click here to search for a provider.
  • Provide member benefit plan support and answer questions.
  • Offer specialized health services.
  • For more in-depth information about WebTPA and how we serve you, please view the FAQs listed here (This will link to the FAQ page once we publish. We can't link to unpublished pages).

My Health Hub

Your online member portal is called My Health Hub. This portal offers a personalized digital experience, giving you seamless access to your health plan information whenever you need it.

Download the My Health Hub Mobile App.

appstore-logo  google-play-logo

my-health-hub-phone

How-we-help-you

Member Services

We understand that healthcare benefits are complicated, and we are here to help you. WebTPA has a dedicated member services team to answer questions and provide assistance whenever you need it.

WebTPA Representatives are available weekdays between 8 a.m. to 8 p.m. EST. Outside of these hours, you can leave a message at any time. Urgent messages (e.g. verification of coverage or authorization for urgent or emergency care) left via voicemail after hours will be returned in approximately 15 minutes.

Care Management & Member Advocates

WebTPA’s Care Management programs offer specialized services and a team of experienced nurses to assist you in managing your health needs. We aim to eliminate barriers to care by providing health education, collaborating with your providers, and navigating the complexities between your health needs and insurance.

WebTPA Care Management Programs
  • Complex Case Management
  • High-risk Obstetrics Case Management
  • Maternity Management – Healthy Beginnings program
  • Pre-hospital Consulting
  • Post-hospital Transitional Care Support
  • Chronic Condition Management
  • Behavioral Health Support

Learn More

CM homepage blob-01

 

MA homepage blob-01

 

Member Advocates are also available to assist you with locating a provider and acting as liaisons to help simplify the complexities of using your benefits.

Additional ways Member Advocates offer support: 
  • Remind you of upcoming preventative care
  • Educate you on special vendors included in your health plan
  • Ensure you're seeking the right type of care at the right time
  • Help you get the best quality care at the lowest price

Member Advocates may outreach to you during pivotal moments in your healthcare journey.

Interested in learning more about care management services? 

Get connected with our care management team today!