Important Update: In 2024, the network of providers for all medical program options administered by WebTPA changed from Cigna to Aetna. Click here if you would like to confirm your doctor is in the Aetna network.
My Health Hub
The WebTPA website and mobile app have moved to an online portal called My Health Hub. This portal brings you a digital experience to make it easier to access your health plan information whenever you need it.
If you had an account on the WebTPA member portal, you will need to register again to use My Health Hub going forward. To register, click on the login button at the top of the page. Your previous claims and health information will be loaded into your new My Health Hub account.
Go mobile and download the My Health Hub app.
You can download the My Health Hub mobile app by visiting the Apple App store or Google Play for Android.
If you previously downloaded the WebTPA mobile app, you should delete it and download the My Health Hub app.
Look for this app icon in the app store.
Enhanced coverage at CVS MinuteClinics and CVS HealthHUBs
Prudential members can obtain low or no-cost convenience care for services at CVS MinuteClinics® and CVS HealthHUBs® (members enrolled in the High HSA or Low HSA must meet the in-network deductible before receiving these services at no cost). These walk-in clinics offer over 125 different services, from flu shots to chronic condition management.
Services vary by location. See the store nearest you for details. For more information or to schedule an appointment, visit www.cvs.com/minuteclinic.
Member Resources
One stop for everything medical.
We provide a dedicated team to assist you with questions about your benefits, providers, and claims.
- Answers to your medical benefits questions
- Help navigate the healthcare system
- Help with diagnosis, treatment research, and decision-making
- Connect to the right programs (get clinical support, expert medical advice, and more)
- Find a provider. Click here to search the Aetna network.
- Connect with a claims specialist
For providers:
WebTPA is the medical claims administrator for the Prudential-sponsored medical program. The provider network is Aetna Signature Administrators and all claims are to be sent to WebTPA. The claims payer ID for WebTPA is #75261.
Physical claims can be sent to: WebTPA, PO Box 99906, Grapevine, TX 76099-9706.
For eligibility inquiries, you can also visit the provider portal here to confirm coverage.
Please feel free to call (800) 981-7405 for additional information about member benefits or to check claim status.
We're here to help.
WebTPA has a dedicated member services team to answer questions and provide assistance when you need it most. Contact us via email or by calling the phone number listed below.
Email address: prudential@webtpa.com
Phone Number: 800-230-5107
WebTPA representatives are available weekdays between 8 a.m. to 8 p.m. Eastern time. Outside of these hours, you can leave a message at any time. Urgent messages (e.g. verification of coverage or authorization for urgent or emergency care) will be returned in approximately 15 minutes.
