Your medical program coverage is administered by WebTPA. WebTPA will answer your claims questions, help you navigate the healthcare system, and support you on your health journey.
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- Click here to find a provider.
- When visiting your doctor’s office, be sure to tell them Aetna isn’t your insurance provider. WebTPA is your claims administrator, and Aetna is the network. Provide this flyer to your doctor on your next visit.
Front of ID Card
The WebTPA contact information for members and providers is listed here.
Your Group Number, Name, Member ID, and coverage information is listed here.
Aetna Signature Administrators is your network of medical providers. To find an in-network provider, log on to your My Health Hub member portal at or call WebTPA at 800-230-5107.
Prescription drug coverage information is listed here. Visit www.optumrx.com or call 855-202-0709 for questions on your prescription drug benefits and claims.
Back of ID Card
This is where providers will find eligibility, claims, and pre-certification submission instructions. Providers should visit the Availity provider portal here or call 800-981-7405 with questions regarding claim status, eligibility, and benefit information.
If you'd like to keep this information on hand, use this flyer.
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