Welcome, we're glad you're here.
Baptist Health has selected WebTPA to simplify your health care experience.
Who is WebTPA?
WebTPA is a third-party administrator that processes health plan claims and provides member support on behalf of Baptist Health's benefit plan. We provide a dedicated team to assist you with questions about your benefits, providers and claims.
Begin using your new combined ID card for medical and pharmacy on January 1, 2024. If you did not receive your ID card in the mail or need a replacement ID card, please call member services at 855.318.0376. You can also access your ID card by logging into your My Health Hub account.
Your Medical Program Options.
For more information about your 2024 medical program options, please contact WebTPA member services using the information below.
WebTPA Member Phone Number: 855.318.0376
WebTPA Provider Phone Number: 855.318.1340
WebTPA Email: webtpa.baptisthealth@webtpa.com
Information about your 2024 health plan options:
Introducing My Health Hub.
My Health Hub brings you a tailored, digital healthcare platform. We’ve built this digital experience with you in mind, so you can access your health plan information whenever you need it. Create your My Health Hub account by scrolling to the top of the page and selecting "Member Log In".
- Search for in-network health care providers, facilities and specialized health services
- View a digital copy of your member ID card and request a new ID card
- View an estimated cost of care for hundreds of services
- Track the amount you’ve spent toward your deductible or out-of-pocket maximum
- Access your summary of benefits and other plan documents
- Review current claims, including a claims status tracker
- Give access or request access to health information for other members of your plan
- Contact member services
Your Medical Network.
WebTPA will administer claims for the Baptist health Plan. As in prior years, you will have the best benefit when using Baptist Health providers and facilities. For services not available through Baptist Health or your providers, you will have access to EHN and Aetna.
You will be able to login to My Health Hub and use a provider search to locate a doctor or service near you.
To locate an in-network provider for the 2024 plan year, click the link below.
Your My Health Hub account is the easiest way to search for doctors and facilities near you. Create your account by scrolling to the top of this page and clicking "Member Log In".
Exclusions:
- Arkansas Heart Hospital Clinic LLC
- Arkansas Heart Hospital LLC
- Arkansas Surgical Hospital
- Chi St. Vincent Health at Home
- Chi St. Vincent Hospital Hot Springs
- Chi St. Vincent Hot Springs Rehab Hospital, a Partner of Encompass
- Chi St. Vincent Sherwood Rehabilitation Hospital, a Partner of Encompass
- Conway Regional Homecare Services
- Conway Regional Imaging Center
- Conway Regional Medical Center
- Conway Regional Rehabilitation Hospital
- Conway Regional Surgery Center
- Conway Regional Therapy Center
- St. Vincent Breast Cancer & Mammography Screening Center
- St. Vincent Health System
- St. Vincent Morrilton St. Anthonys
Pharmacy Benefit Manager (PBM)
Navitus Health Solutions serves as your PBM. To find an in-network pharmacy and learn more about your pharmacy benefits, you can contact Navitus by phone at 855.673.6504 or by visiting www.navitus.com.
We're here to help.
WebTPA has a dedicated member services team to answer questions and provide assistance when you need it most. You may contact WebTPA by calling the numbers below to speak with a customer service representative during regular operating hours. You can also contact WebTPA by sending your request to webtpa.baptisthealth@webtpa.com.
WebTPA Member Services: 855.318.0376
WebTPA Provider Services: 855.318.1340
WebTPA Email: webtpa.baptisthealth@webtpa.com
WebTPA representatives are available weekdays between 7 a.m. to 7 p.m. Central time. Outside of these hours, you can leave a message at any time.
